FAQ

I have a technical question

Is it safe to charge my car?

Our charging stations comply with the strictest regulations and conform to all the required safety provisions. With a compatible plug, it is 100% safe to charge your car at these charging stations.

What type of cable do I need to charge my car?

The vast majority of electric cars are connected to the charging station via a charging cable with a type 2 plug. This charging cable is brought by the e-driver and must fit the car. Consult the manual of your car for the right cable.

To use an ultrafast charger, you need a CCS connection on the car. EnergyDrive's ultrafast chargers have permanently installed charging cables that can be connected to well-equipped vehicles without adapters.

How long does a loading session take?

The charging time for an electric car depends on the battery, the charging technology in the vehicle, the type of charging station and the type of charging cable. In general, you can fully charge your car at a 22 kW charging station in about four hours, while you can do it in less than 15 minutes at an ultrafast charger.

What do CPO and MSP mean?

The market for electric cars and charging stations consists of various parties. There is the Charge Point Operator (CPO) and the Mobility Service Provider (MSP). The CPO takes care of the supply of the charging points, the installation and maintenance of the charging points and the breakdown service. The MSP sells mobility products and services. In this case, a subscription to the charging, the associated charging card and/or the app, and the payment for your charging sessions. EnergyDrive is both CPO and MSP.

To what percentage should I charge the battery?

For most cars, a charge level of 80% is sufficient for normal daily use. We recommend that you increase the charge limit only when driving long distances.

Why is an ultrafast charger so much faster than charging at home?

Ultrasonic chargers pass through a car's on-board charger and deliver up to 350 kW direct current (DC) directly to the battery. This power requires special transformers and mains connections that are not available in homes. The result is that a car is charged in no time: often in 15 minutes or less.

Where and when can I charge?

Where can I find an EnergyDrive charge point?

The map on our app shows you all the charging stations in your area. On the map, you can filter the charging stations to suit your type of electric vehicle.

Can I charge anywhere with my EnergyDrive charging card?

Yes, our charging card works at many charging stations, both at home and abroad. However, we can only guarantee the cheapest rates at our own charging stations. For non-owned charging stations, the rate depends on the CPO and MSP that manage the charging station.

Can I charge abroad with my EnergyDrive charging card?

The EnergyDrive charging card gives you access to tens of thousands of charging stations throughout Europe. The EnergyDrive charging card is connected to the following platforms, among others, via several interoperability agreements:

  • Girève
  • e-Clearing
Are the ultrafast chargers available 24/7?

Yes. At EnergyDrive charging stations with ultra-fast chargers, you have 24/7 access and facilities: you can have a quiet coffee or go to the toilet while your car is charging.

I have a problem

I have problems with charging. What do I do?

We have a 24/7 helpdesk for our customers.
Call us at +32 2 411 90 47
Or send an e-mail to info@energydrive.be

My EnergyDrive charging card is not working. What do I do?

We have a 24/7 helpdesk for our customers.
Call us at +32 2 411 90 47
Or send an e-mail to info@energydrive.be

What should I do if I have lost my EnergyDrive charging card?

You can request a new charging cardby sending an e-mail to info@energydrive.be. The replacement of your charging card costs EUR 20 incl. VAT.

I have a financial question

What do I get in return for my subscription fee?

The standard price of a subscription is EUR 20. For this you receive a free EnergyDrive charging card, access to the guaranteed cheapest rates and the right to use a Brusol shared car free of charge. But beware, for the time being this subscription is completely free and will therefore cost you nothing.

How much does a charging session cost normally - and how much with the EnergyDrive charging card?

This depends on the charging station. Every operator can set the price on a charge point himself.
This tariff can consist of different elements:

  • a starting fee,
  • a volume tariff (per kWh charged)
  • and/or a time tariff (per minute).

The applicable rate is indicated on the charge point. For EnergyDrive charging stations, the price is very simple: for the 22 KW charging stations the price never exceeds EUR 0.25/kWh, for the 350 KW ultra-fast charging stations the price never exceeds EUR 0.50 (prices incl. VAT). No start fee is charged and no time fee is charged (with the exception of the 350 KW ultrafast charging stations if you park while not charging).

How do I pay for my charging transactions?

You receive a monthly invoice with a detailed overview of all your loading transactions of that month. Payment is fully automatic, via direct debit.

Info membership & charge card

How do I apply for an EnergyDrive charging card?

Apply for your EnergyDrive charging card via our website.
We will send your EnergyDrive charging card within 48 hours.
This charging card will work immediately when you receive it.

How long does it take to receive my EnergyDrive charging card at home?

We will send the charging card within 48 hours of receiving your request. This charging card will work immediately when you receive it.

Why do I need a subscription for my charge point?

With a subscription, you can take advantage of cheaper rates via our EnergyDrive App, where you also get an overview of all your charging sessions.

How long is the duration of a subscription?

The duration of a subscription is one year. After that you choose whether to extend it or not.
Without notice, the subscription will automatically be extended by one year.

How do I cancel my membership?

You can send an e-mail to info@energydrive.be stating that you wish to cancel your membership. You do not need to return the charging card.

Congratulations anyway, you would be the first. :)

Where can I download the EnergyDrive app?

You can download the EnergyDrive app from the Google Play Store or the Apple Store and install it on your smartphone. You use the EnergyDrive app to find available charging stations in your area. You can also use it to start and pay for charging sessions.